When dealing with property agents and the like, there can be issues that may arise, especially in block management. In previous articles we explained that there is help available for those involved in property management. For example, when leaseholders face problems with their properties, or they are claiming the right to manage, problems can be dealt with by the First-Tier Tribunal. Additionally however, there is another entity that needs to be considered with regard to resolving problems; an Ombudsman.
It would be good to enlighten readers of what the primary function of an ombudsman is. According to the Citizens’ Advice Bureau website (www.citizensadvice.org.uk), an Ombudsman is ”a person who has been appointed to look into complaints about an organisation. Using an Ombudsman is a way of trying to resolve a complaint without going to court.” The website goes on to list a number of different types of Ombudsman schemes, including the Property Ombudsman Scheme.
The website continues to mention that Ombudsmen are free of charge, are independent and impartial – so they refrain from taking sides of either party in a dispute. However, before using an Ombudsman, you should raise a complaint with the organisation you are in a dispute with first. An Ombudsman will then recommend what the organisation must do next to correct any issues. As part of their terms and conditions of being members of the Ombudsman scheme the organisation are then required to abide by the Ombudsman’s determination. The Citizens’ Advice Bureau does point out, though, that investigations taken up by Ombudsmen can take a long time, which may be a put off for some.
Read more at- www.primepm.co.uk
It would be good to enlighten readers of what the primary function of an ombudsman is. According to the Citizens’ Advice Bureau website (www.citizensadvice.org.uk), an Ombudsman is ”a person who has been appointed to look into complaints about an organisation. Using an Ombudsman is a way of trying to resolve a complaint without going to court.” The website goes on to list a number of different types of Ombudsman schemes, including the Property Ombudsman Scheme.
The website continues to mention that Ombudsmen are free of charge, are independent and impartial – so they refrain from taking sides of either party in a dispute. However, before using an Ombudsman, you should raise a complaint with the organisation you are in a dispute with first. An Ombudsman will then recommend what the organisation must do next to correct any issues. As part of their terms and conditions of being members of the Ombudsman scheme the organisation are then required to abide by the Ombudsman’s determination. The Citizens’ Advice Bureau does point out, though, that investigations taken up by Ombudsmen can take a long time, which may be a put off for some.
Read more at- www.primepm.co.uk